Privacy policy

Last updated: January 2026

Lash&Go operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Lash&Go is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address
Financial information, including payment method details and transaction confirmations (processed securely by third-party payment providers)
Account information, including login credentials, preferences, and settings
Transaction information, including products viewed, added to cart, purchased, returned, or exchanged
Communications, including messages or inquiries you send to us
Device information, including IP address, browser type, and device identifiers
Usage information, including how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you use our Services or communicate with us
Automatically through the Services, including through cookies and similar technologies
From service providers that support our business operations
From partners or other third parties, where permitted by law

How We Use Your Personal Information

We may use personal information for the following purposes:

To provide, operate, and improve the Services, including order processing, payments, shipping, customer support, account management, and personalisation
Marketing and communications, including sending promotional emails or displaying relevant advertisements (you may opt out at any time)
Security and fraud prevention, including protecting our customers, business, and Services
Communication, including responding to inquiries and maintaining our customer relationship
Legal and compliance purposes, including complying with applicable laws, enforcing our terms, managing risk, and supporting insurance and compliance requirements

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify and trusted service providers that support payment processing, hosting, analytics, fulfillment, shipping, and customer support
With marketing and advertising partners, where permitted, in accordance with their own privacy policies
When you direct or consent to the disclosure (for example, for delivery or social integrations)
With affiliated entities within our corporate group
In connection with a business transaction, legal obligation, or to protect our rights and the rights of others

Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Information submitted through our store may be transferred to Shopify and its service providers, which may be located outside your country of residence.

Shopify may use personal information collected from interactions with our store and other merchants to provide enhanced features. In such cases, Shopify is responsible for processing that information and handling related privacy rights requests.

You can learn more at the Shopify Consumer Privacy Policy and manage certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We take reasonable measures to protect personal information, but no method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access or know what personal information we hold
Request deletion or correction of your personal information
Request portability of your data
Manage marketing communication preferences

We may need to verify your identity before responding to requests. We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on legally recognised safeguards such as Standard Contractual Clauses for international data transfers.